There are several career options you may choose from if you are looking for a career in travel and tourism.
Travel agents give advice on destinations and make arrangements for transportation, hotel accommodations, car rentals, tours, and recreation and sell travel products and services to clients. They also advise on weather conditions, local food, sightseeing, and recreation activities. International travel agents also provide information on customs regulations, visa requirements, and currency exchange rates.
Travel agents use a variety of published and computer-based tools for information on departure and arrival times, fares, and hotel ratings and advice clients promptly if there have been any changes in the rates of schedules.
Travel agents also promote their services via telemarketing, direct mail, and the Internet. They organize presentations to targeted groups, arrange advertising, and might offer company-sponsored trips to business managers. An agent may specialize by type of travel, such as leisure or business, or specific destination.
Many of those who travel on a regular basis rely on the services of reservation and transportation ticket agents and travel clerks, who perform sell tickets, confirm reservations, check baggage, and provide tourists with travel information.
Most reservation agents work for large hotel chains or airlines, helping people to plan trips and make reservations. They usually work in large reservation centers, answering telephone or e-mail inquiries and offering information about travel arrangements, such as routes, schedules, rates, and types of accommodation. Reservation agents quote fares and room rates, and confirm transportation and hotel reservations. Most agents use proprietary networks to obtain, as quickly as possible, information needed to make, change, or cancel reservations for customers.
Transportation ticket agents are also known as passenger service agents, booking clerks, reservation clerks, airport service agents, ticket clerks, or ticket sellers. They work in airports, railway, and bus stations, selling tickets, assigning seats to passengers, and checking baggage. They answer inquiries, check passports and visas, and check in pets. Other ticket agents, also known as gate or station agents, work in airport terminals, assisting passengers boarding airplanes. These workers direct passengers to the correct boarding area, check tickets and seat assignments, make boarding announcements, and provide special assistance to young, elderly, or disabled passengers when they board or disembark.
Most travel clerks are employed by membership organizations, such as automobile clubs. These workers, sometimes called member services counselors or travel counselors, plan trips and offer travel suggestions to club members. Travel clerks also may prepare an itinerary indicating points of interest, restaurants, overnight accommodations, and availability of emergency services during a trip. In some cases, they make rental car, hotel, and restaurant reservations for club members.
Passenger rate clerks work for bus companies selling tickets for regular bus routes and arranging nonscheduled or chartered trips. They plan travel routes, compute rates, and keep customers informed of appropriate details and may arrange travel accommodation.