It was founded in 1983 it is one of the leaders in providing business travel management; the Travelers' Friend has specialized in providing business travelers with comprehensive and quality services. It is ranked up with the most experienced professionals in arranging business travels, the company help their clients make the most of their travel budget. This ensures that their business needs are met efficiently, with the best cost effectiveness, and with the most speed. Travelers' Friend's clients choose the company for a variety of reasons. But, the number one reason is that their business travel planner put themselves in their client's shoes. Because all of their travel agents are all experienced travelers themselves, the Travelers' Friend prides itself on its daily routine of assisting customers in meeting their gals and objectives.
From the very beginning, the Travelers' Friend has maintained a commitment to its top quality service and cost effective alternatives to meet the needs of each client that they handle. This approach finds its reflection with some basic goals and objectives of the company. Its goals are mainly to seek effective pricing solutions, including the consolidation of air fares or the combining of tickets in order to give approved clients credit facilities and to offer an extensive list of services from a dedicated staff of professional consultants that will understand the needs of every customer. They need to represent the clients' views and to head off any problem with travel suppliers or airlines. They also wish to offer a greater number of travel experiences across the travel spectrum as compared to individual airlines. In addition they need to see that all customer preferences are listened to when making out an itinerary and to make a comprehensive business travel management and cost reporting facility in order to suit customer specifications. The company visits customer on a regular basis to order to build confidence in business relations and they wish to provide a free service for travel documentation so that the correct documents arrive before the client's departure. They company wants to update customers on travel industry development via e-mail and newsletter.
Travel experts and consultants that work for the Travelers' Friend provided clients with great customer service while providing leading edge technology and business travel management expertise. Through the account management, the company delivers continuity for effective consultancy, therefore, providing trust and building credibility with its clients. The Travelers' Friend account manager makes decisions which affect customer relationships and allows a strategy to be implemented in a quick and decisive manner. In addition, the company constantly creates and designs new services and products that promote the business traveler process on behalf of business travel management customers on a corporate level.
As one of the most successful business travel providers, Travelers' Friend offers many goods and services including flights and hotel reservations, car rental, rail travel, ferries and hover craft, insurance and passports. There are also special events like concerts and theatre tickets, travelers' checks and currency, credit cards, credit, free and fast document services, and emergencies.