Added: 01/31/2006 |
The position of business travel consultantTourism industry is developing very fast today. The growth of the industry as a whole causes widening of the range of travel positions. World becomes smaller with transnational corporations and international links which many companies have. Business traveling is a big part of travel industry as well as holiday traveling.
To help business people to save their time and may be money there is a special position in travel agencies. It is named Business travel consultant. This person has some basic duties such as booking flights, hiring cars and hotels for business travelers. No matter where is the location, this service works all around the world. The job of business travel consultant requires some special skills. Needless to say, that person should be well-educated, well-mannered, take the tasks seriously and have a pretty good idea of what computer reservations systems are. Strong ticketing skills and additional qualifications are to advantage.
In today's world, when the number of large corporations is growing, there are even special business travel companies. For example, American Express, BTI Hogg Robinson, Portman Travel. It is good for such companies if their business travel consultant is aware of preferred travel arrangements of steady clients.
Business Travel Consultant job is associated with working in large call centres or in the client's offices. There are some variations in the content of job. One business travel consultant could manage travel bookings for a single corporate account or deal with travel arrangements of the client's office where he or she works. Like as many other jobs in traveling, for business travel consultant role temporary so as permanent jobs are available.
We may define business travel consultant position as the branch of consultant customer service. The Importance consultant customer service can not be overestimated. Any kind of business will not exist without one thing and this is a customer. More customers - more successful the business is. No matter in which field it is located. Most travel companies have consultant customer service. In fact, everyone has. But customer service should be highly effective in today's circumstances.
Some essential items to create successful customer service are listed below. First, managers should be able to gather information into right relationships. Then, the role of propagation of customer knowledge is crucial in some areas. In today's reality travel customer service demand advanced capabilities.
Customer service consulting is organized to help the core process of customer service and support. There are three basic skills, which are required of competent customer consultant.
First of all we speak about "Advice on the Connect". It includes the ways per which a customer makes contact with the company, such as automated call distribution, interactive voice response, and the Web.
Then comes "Advice on the Identification". This is related to the customer's needs, which can be received from many sources starting from a live customer-service representative to a self-help tool.
At the third place stays "Advice on Resolution". Here we see actions necessary to satisfy the customer's needs. These three things should cooperate with each other and be used in combination.
Every business travel consultant can contribute into the state of customer service in their organization. It is a fruitful cooperation.
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