Established in 1998 by Penny Spencer who wanted to create a reputable travel agency with a focus on personalized service and product knowledge, Spencer Travel has established itself as one of the leading providers of leisure and business travel services to customers worldwide. By 2005, the company has grown 500%, was the member of the Abercrombie and Kent Connoisseur Club becoming one of ten agents nationally, joined Qantas Agent Platinum Club composed of 100 Agents throughout Australia, and received seven awards for staff excellence and customer service. Most recently, it became part of the Virtuoso Group of elite agencies all over the world, whose membership is only by invitation to represent the best 1% travel agencies worldwide.
Spencer Travel staff is constantly looking for new ways to enhance travel experiences of their customers and add value to their services. In addition, the company is working toward designing a service to cater for customers who need the highest level of personal experience and expertise in the corporate area. In achieving this aim, Spencer Travel develops detailed personal profile that offers travel management.
At Spencer Travel particular importance is attached to training, with management and staff being sent on educational tours and visiting airports, hotels, airlines, resorts and restaurants. They do it to develop contacts and experience the service provided. This first-hand knowledge allows the agency to advise appropriate travel plans for travel time management and cost effectiveness. Catering to small to medium-size business enterprises, the company places itself in boutique travel arena, which relies on technology and cost effectiveness.
Thus, Spencer Travel has adopted a position for the business that would allow implementation of new advances in technology and communication. The client list of Spencer Travel is composed of industries which require top degree of accessibility and expertise allowing them to change travel arrangements during trips.
The company's client list is kept small, which enables the staff to focus on planning, budgeting, and communication as integral part of corporate travels. The company also offers 24-hour access to facilitate changes needed while traveling. In order to discuss financial and travel control requirements in commercial confidence, Spencer Travel management is able to arrange presentation at the office of its clients.
In addition to corporate travel services, Spencer Travel is pleased to offer best options for leisure travel to staff and management of your business. Being a boutique travel agency, Spencer Travel is in contact with more of unique properties and hotels outside mainstream hotel chains. From staying at a fantastic resort in the highlands of Guatemala to wandering around the Canadian tundra, Spencer Travel offers you unique and memorable vacation experience in any part of the world.
A romantic escape, a family vacation, a surprise anniversary present or even a marriage, all can be arranged with Spencer Travel - the leading provider of corporate and leisure travel services.