Hotel managers work in hotels, motels, and resorts. Most of these are found in cities and resort communities such as beaches and ski areas. Hotel managers wear a million different hats and perform a million different tasks. As managers who oversee the running of entire hotels or motels, they must have an incredible eye for detail, great organizational ability, and immense reserves of energy.
In the back-office part of their jobs, hotel managers hire and fire, manage employees, do budgeting, decide wages, negotiate contracts with suppliers, and plan renovations. Besides, hotel managers set hotel policies and are responsible for the many and varied administrative aspects of running a hotel.
But moreover, most hotel managers each day spend some time speaking to guests, observing workers, inspecting facilities and generally making sure that the hotel is running as it should. When staff is short, hotel managers can even help out by serving guests and working to check guests in and out at the front desk. You see, a lot of things to do- hotel managers are just overloaded with their work.
Twenty years ago, hotel managers, came up through the ranks, usually starting out at the front desk. This is less likely today. An associate's degree can qualify someone to be an assistant manager, or manager of a small hotel, but in a large hotel, it is difficult to rise beyond assistant manager without additional education. For example, chain hotels run extensive training programs for employees, and new managers, even those with hotel school degrees. Usually putting through a year-long management trainee program before being assigned an assistant manager position, hotel managers learn how to have a good sense of business and know how to promote their hotel through advertisements, promotional events and special offers.
But it's not enough to be highly organized, efficient, and familiar with financial practices and budgeting. Hotel managers advance by rising through the ranks from trainee to assistant manager to department manager, by moving from smaller, less prestigious, hotels to larger ones. Salaries and bonuses in large hotels are very much higher than those in small ones, but still their salaries cannot compensate all personal time hotel managers spend to improve their work.
But even if they will be excellent businessmen, hotel managers will never succeed without having good people skills, as they need to possess knowledge of management and communication with hotel employees, encouraging them to do good work.
But all hotel managers considered failures if cannot manage to satisfy and keep the hotel guests happy, by talking with them and promptly responding to their needs. They must also be willing to work long hours during busy periods.
After that you are sure that the only people who get a chance to rest in hotels are the guests, so do not rush to blame hotel managers in all the sins- they are just common people as we are. We are sure that a polite talk will help well than hundreds of complaints.