Added: 11/20/2005 |
Responsibilities of travel reservations consultantsTravel reservations jobs are not less and may be even more interesting as other jobs in travel industry as a whole. Due to quick development of travelling industry the number of vacancies for travel reservations consultants is now comparatively large.We describe the list of duties and responsibilities of travel reservation consultant in order to show the seriousity of this occupation.
Many European companies now seek for travel reservations consultants to join highly prestigious travel company's tailor made reservations team. Lucky people who will gain this position will at the same time get a wonderful opportunity to handle the leisure travel arrangements for film stars, musicians, models, sports stars and generally dealing with a very prestigious and demanding client base. However, the competition is fierce. This role, without doubt, requires outstanding customer service skills and previous experience of using a CRS, either within a travel agents/ tour operator / or business travel environment. This job involves some face to face contact and is predominately a Monday to Friday job. There are some responsibilities which will be included in your scope. First, they will consist of building up a loyal clientele by managing all your customers' requirements and exceeding their expectations. Then, of handling their every need from the initial enquiry through to the post travel follow up. It is not simple and one, who wants to have a go, should be well-educated and have at least two years experience within the luxury travel market.
Nevertheless, travel reservation consultants are wanted not only in luxurious companies. Busy independent travel reservations companies specialising in selling European and Mediterranean holidays or something different, are also looking for a number of people to a position of travel reservation consultants. The persons, who are needed, should be highly motivated, enthusiastic people with excellent communication skills. Previous experience working to targets and commission in a sales orientated company is a great addition. This excellent opportunity gives a lucky chance to people who are looking to start a career in the travel industry and to be part of a busy and lively environment where there is uncapped earning potential.
As we have already discovered, the majority of organizations are looking for motivated enthusiastic, skillful and experienced people to work as travel reservations consultants to join their sales team. Generally, as a travel reservations consultant you will be responsible for offering a high level of customer service whilst achieving realistic sales targets.
The ideal candidate must possess a range of features, as have been already mentioned above. Nearly always a minimum of 12 months experience working in a sales role within the travel industry is obligatory and a good geographical knowledge is a must. In return, you may expect a competitive salary and a generous commission structure will be offered.
What are the duties and responsibilities of a travel reservations consultant in general? Well among them is to answer and convert enquiries by phone or e-mail, working towards demanding sales targets, to take reservations calls from the general public and other potential clients, to make accurate reservations on Sabre central reservation system and on in-house system, to make hotel reservations with hoteliers and suppliers and of course you ought to deal with changes to itineraries and queries in a friendly and efficient manner.
Which skills are necessary to perform all these responsibilities? One of the key skill is experience of a central reservation system (Sabre, Worldspan, Galileo or Amadeus), then follows high quality of knowledge of travel industry and some experience of foreign travel.
Experience of using Microsoft Office, Outlook and Internet now is also strongly desirable.
Well, the profession of travel reservations coordinator is very interesting and prestigious as many other professions in travel industry. Travel reservations consultants are required in every country and it is rather easy to find the vacancy. But to gat the position is much more difficult.
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