One of the biggest and the most reliable chains of hotels and resorts is Radisson Sas. It has its hotels in all the parts of the world and all in all there are 435 hotels which can welcome as much as 102,000 guests at the same time in sixty one countries. The chain is almost as old as a century - the first hotel, named after Pierre Esprit Radisson, was opened in Minneapolis in 1909. Fifty one years passed until the hotel was purchased by Curt Carlson, the person who later created the whole Radisson chain, that is still owned by Carlson Companies. Now Radisson Sas brand is a global chain of the most reliable hotels. The company's main target today is to build a Radisson Sas hotel in all the strategically important spots of the Globe. The innovation and continuous development - these are the features which are considered to be the most important to succeed in the hotel business. Radisson Sas Hotels and Resorts strictly follow the rule of success and continue surprising its guests with new services and amenities.
The key Radisson areas include both Americas, Asia Pacific, Europe, the Middle East and Africa. The customer relationship programs lcarried out by the company are focused on total guest satisfaction. For example, the Radisson culture based on the training course called "Yes, I can!" is aimed to express the core of the company's service philosophy for hospitality excellence.
The hotel staff and the head management in the first place think of the comfort of their visitors and introduce programs which can help make reservations easier and staying at the hotels more comfortable and enjoyable. Here are some examples: the program, called Express Yourself, that was launched in 2004, introduces the online check-in system. With the help of the company's site you can make reservations up to seven days in advance and on your arrival you'll need to show only your credit card. The service is now being tested in the USA and the United Kingdom, but hopefully it will be very soon implemented elsewhere in the world. Another example of continuous improvement is bed upgrade which includes the change of the beds' mattresses. The new-technology mattresses will satisfy the most demanding visitor - they can be adjusted to each guest's precise comfort level.
Radisson Sas is also the only chain of hotels that has the Rewarding Guests and the Rewarding Travel Agents programs. For example, a tiny little private place for those who don't like to be bothered like Bentleys Hotel is unlikely to execute such global projects and thus attract more visitors.
Global presence is one of the main ingredients of the Radisson's success. Its innovations are unusual and pleasant, they inspire more and more tourists and businessmen to choose the best that is possible - The Radisson Sas Hotels. Today in Moscow you can find the first American-managed hotel. And almost all the important tourist's spots already bear the quality mark of the presence of the Radisson Sas Hotels.