Articles of category "Mystery shopping"

Service nowadays plays, without reserve, the most important role. The stores and companies try out various ways of improving their customer services. They do their best to find out where the drawback lies. Some managers do it secretly, but the smarter ones hire someone else to do the job. Mystery shopping service is one of the mysterious ways of building the relationship with the customers.

Everybody's had a bad experience trying to get the customer service they deserve. For example, you may have asked for a non-smoking room somewhere on the first few floors of the hotel. Instead, you've been booked into a smoker's room on an upper floor. The guest who walks away unhappy won?t come back again, and that means a loss of a prospective customer and, as a result, a loss of an income. This problem can be solved by the use of mystery shopping companies.