Added: 06/27/2005 |
Doubletree Hotel service exceeds clients? expectationsWith a growing collection of upscale accommodations in more than 150 gateway cities, metropolitan areas and vacation destinations throughout the U.S., Canada and Latin America, Doubletree Hotel chain features distinctively designed properties that provide true comfort to today's business and leisure travelers.
The first Doubletree Hotel was opened in 1969, and then Doubletree Corporation was formed in 1994, following the merger of Guest Quarters Suites Hotels and Doubletree Hotels. Since 1999 Doubletree Hotel is a part of Hilton Hotels Corporation. Now Doubletree Hotel brand has rapidly expanded in such cities as Dallas, Chicago, Atlanta and Toronto. These properties offer unique, contemporary upscale accommodations and full-service facilities and amenities, including restaurants and lounges, room service, health clubs, business centers and extensive meeting and banquet space. At Doubletree, "service" is more than just giving guests a quick and efficient check-in and a clean room. Doubletree is committed to providing more than what guests when staying at any of the brand's 160 properties in the US, Canada and Latin America.
Doubletree Hotel CARE program is the key to developing relationship with guests and obtaining their loyalty. CARE stands for Caring, Attentive, Responsive, and Empowered. The CARE concept grew out of the belief that if you treat guests and team members with CARE they'll stay with you. At check in already each guest is presented with chocolate chip cookie that is baked fresh daily at each property. Synonymous with Doubletree hospitality, the cookie has played a starring role in differentiating the Doubletree Hotel brand from its competition. The chain is constantly improving the service and a new Sweet Dreams program has been introduced recently. At Doubletree, old beds are moving out and new luxurious beds are on their way in. New beds are beautiful with elegant decorative bedcovers and also have plush top-mattresses for a comfortable rest.
Each Doubletree Hotel offers not only a comfortable stay, but also great opportunities for those traveling on business. It has a nationwide collection of conference centers that meet the stringent standards of the International Association of Conference Centers (IACC). These dedicated small-to-medium-sized meeting facilities are custom-built to meet all IACC specifications for the most productive meetings, training sessions, corporate retreats and much more. Every Doubletree Hotel has an innovative guest technology package that includes high-speed Internet access and printing service. All Doubletree Hotels in North America have high-speed Internet access available in all guestrooms. Several Doubletree Hotels in major metropolitan areas across the U.S. have wireless high-speed Internet access.
Today's Doubletree Hotel brand is experiencing an incredible resurgence in growth. With 15 new hotels joining the brand in 2005 and an additional 25 Doubletree deals in various stages of planning and/or development, Doubletree has set an aggressive goal to increase their current hotel portfolio to 200 full-service hotels throughout North America and Latin America by 2008. Doubletree's success is measured by customer loyalty, which includes three key dimensions that work together to build commitment to the Doubletree brand: customer satisfaction with products and services, willingness to return and willingness to recommend Doubletree Hotel to others.
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