Like many of the other major insurance companies, Prudential insurance has had to increase the lines of business it offers in order to maintain the scope of its policyholders who are looking for everything in one place. The creation of Prudential Financial Company accomplished this purpose. Today we see Prudential Insurance offering many more lines of business that are of a financial nature instead of just a life insurance or automobile insurance related. The day when we visit our insurance agent just to purchase life insurance or automobile insurance is long gone. Prudential Insurance in cooperation with Prudential Financial Company offers not only life insurance, automobile insurance, and homeowners insurance, but also has a real estate division for purchasing or selling homes, investments, and even credit cards.
It has been difficult for the insurance companies to keep up for the demands that policyholders make on their time, so they have had to make some concessions as well in order to stay in business. Prudential Insurance and Prudential Financial Company have had to come to grips with just what the people want and what is going to sell in order to keep up with the demands of the market. They can no longer rely on simply being good at what they do, they have to be better than good, and they have to know the answers to any questions they may be asked. It puts an extensive burden on insurance agents today, but that is the nature of today’s business. If they are unable to be the perfect specimen, that client or potential client is going to go to someone who can answer their question without hesitation. It is definitely a dog-eat-dog world in the insurance industry of the 21st Century, and its policyholders have become increasingly demanding. They want service on their schedule, and with companies like Geico Insurance advertising that someone is available twenty-four hours a day to answer questions, it makes it even more difficult for the larger companies to stand by their old standards of a 9-5 schedule. It hasn’t happened yet in most areas, but the day is going to come that not only are insurance companies going to have to offer more lines of business than they already do, but they will have to provide twenty-four hour service as well to avoid losing clients to other companies who are willing to go that extra mile.