From customers' point of view a brand in first place is a collection of tangible and intangible benefits it can offer. In other words the brand is not a specific service or good, it's a unique and attractive image that the customer wants to be associated with. Due to high competition any element or feature or design of the good or the service idea can be copied. That involves to stake on benefits that cannot be copied, virtual benefits that can be associated with only one specific brand, benefits like special customer treatment that engenders loyalty.
So, is it possible to make a prefect brand out of the existent customer service? To answer this question correctly it is advised to take into consideration several aspects.
Differentiate your services - this is the main moment where you can beat your competitor or competitors if your service qualities are equal. In that way the differentiation of services will allow choosing an adequate set of customer demanded services and establish the appropriate rate of service.
Minimize your service costs - offer more for less money. Don't forget, any customer can count his money properly and sometimes the idea of choosing some brand can be based up to 50% on cost. Give the customer possibility to choose and pay exactly the services he really needs.
Create a unique atmosphere for any client. Make them feel, that their needs and problems became yours and that you really care. That means that not only the quality and the speed of service are taken into consideration, but the customers' expectations about this service (did you really met their expectations), the mode the service was offered, the results it gave, the satisfaction that it brought to client.
Customer service brand functionality may be defined in several ways: customer target, life style, work style, income, social status and others. Basically customer service brand is based on speed reply and client's interests. In that way (customer segmentation) it's more efficient to offer services for various customer groups.
Taking practical steps in efficient characteristics development and determination of successful customer service brand is very important. Current and potential clients' main motives (what influences them to use this service) must be reflected in offered services and if necessary revised to meet their requirements as full as possible.
Creating a perfect "customer oriented" service brand is not an easy task. Defining unique attributes of your brand and creating a special atmosphere for any client must be the main idea of your customer service brand.