Articles of category "Business service management"

The concept of IT service management appeared as the result of essential change in today's IT elements role. Business processes are so much correlated with applications, technical resources, and operations of IT department staff, so that the efficiency of IT department proves to be one of the most important factors of company effectiveness as a whole. Informational technologies, company every day operations are based on, are becoming more complicated, corporate infrastructe is growing, thus demanding essential efforts to be continuously maintained . Business departments need IT mechanisms work uninterruptedly and provide quality services on terms of optimum expenditure.