Sometimes the internet browser you may be using is out of date and in need of upgrade. Go to this site http://www.mozilla.com/en-US/firefox/ download Fire fox to a folder you can browse to and then run the setup program. You will be able to open your messages if you go to syl.com or funnation.com using mozilla firefox as your browser. It will automatically import your book marked sites as well. I hope this works as I want to send you a message gorgeous